Our Commitment: At Financial Mastery Academy, we are committed to your satisfaction and success. We stand behind the quality of our educational programs and offer a comprehensive refund policy to ensure you can enroll with confidence.
We offer a 30-day money-back guarantee on the following educational packages:
If you are not completely satisfied with your purchase, you may request a full refund within 30 days of your purchase date, provided you meet the eligibility requirements outlined in this policy.
Important: The 30-day period begins from the date of purchase confirmation, not from the date you first access the course materials.
To be eligible for a refund, you must:
Your refund request must include:
Special Terms Apply: Due to the highly personalized nature and limited availability of the Platinum Mastermind program, different refund terms apply.
Refund Structure for Platinum Mastermind:
Additional Platinum Mastermind Conditions:
If you purchased multiple courses as a bundle or received a discount:
Special promotional pricing or flash sales may have modified refund terms, which will be clearly communicated at the time of purchase. Always review the specific terms for promotional offers.
Step 1: Submit Your Request
Send a refund request via email to: [email protected]
Include in your email:
Step 2: Request Review
Our customer service team will review your request within 3-5 business days. We may contact you for additional information or clarification.
Step 3: Approval or Denial
You will receive an email notification regarding the status of your refund request. If approved, we will process your refund according to the timeline in Section 6.
Step 4: Account Access
Upon refund approval, your access to the course materials will be immediately revoked, and your account will be updated accordingly.
Instead of a full refund, you may request to exchange your current course for another course of equal or lesser value. Course exchanges are subject to:
| Refund Method | Processing Time |
|---|---|
| Credit Card | 5-10 business days after approval |
| Debit Card | 5-10 business days after approval |
| PayPal | 3-7 business days after approval |
| Bank Transfer | 7-14 business days after approval |
| Account Credit | Immediate upon approval |
Refunds will be issued to the original payment method used for the purchase. In exceptional circumstances, alternative arrangements may be made with our customer service team.
Please note that payment processing fees charged by third-party payment processors are non-refundable. The refund amount may be reduced by these fees, typically 2.9% + $0.30 per transaction.
In certain circumstances, we may offer partial refunds at our discretion:
Partial refunds are calculated based on:
If you experience technical difficulties accessing course materials:
If you believe course content is significantly different from what was advertised:
We reserve the right to deny refund requests if we detect:
Bulk purchases or corporate licensing agreements may have customized refund terms outlined in separate contracts. Please refer to your specific agreement or contact our business services team.
Important: Filing a chargeback without first attempting to resolve the issue through our refund process may result in permanent suspension of your account and may affect your ability to purchase from us in the future.
If you're dissatisfied with a refund decision:
If you are still unsatisfied after this process, you may pursue resolution through the dispute mechanisms outlined in our Terms & Conditions.
Our 30-day money-back guarantee is designed to give you confidence when investing in your education. We believe in the quality of our courses and want you to feel secure in your purchase decision.
To honor our guarantee fairly, we ask that students:
For international purchases:
International bank transfer fees are the responsibility of the student and will be deducted from the refund amount.
If a course was purchased as a gift:
If you purchased our courses through a third-party platform or reseller, you must follow that platform's refund policy. We cannot process refunds for purchases made outside of our official website.
As an alternative to a monetary refund, we offer account credits that provide:
Purchases made with promotional vouchers or discount codes:
We may update this Refund Policy from time to time to reflect:
Material changes to this policy will be communicated through:
The refund policy in effect at the time of your purchase will govern your refund rights, unless changes are required by law.
Email (Preferred Method): [email protected]
Subject Line: "Refund Request - [Order Number]"
Phone: +218964952832
Available: Monday - Friday, 9:00 AM - 6:00 PM SAST
Mailing Address:
Financial Mastery Academy
Refund Department
9913 Colleen Lock Suite 050
Port Meganbury, FS 4266
South Africa
Company Registration: 63465983
Response Time: We aim to respond to all refund requests within 3-5 business days. Complex cases may require additional time for review.
A: No. Our refund policy requires that you have accessed less than 50% of the course content. Completing the entire course indicates you received the full value of your purchase.
A: You can request refunds for individual courses within the 30-day window, subject to our eligibility requirements. Each course is evaluated separately.
A: Our courses provide lifetime access, so there's no need to pause. You can return to the materials at any time that's convenient for you.
A: We encourage you to contact us first to discuss your concerns. We may be able to provide additional support, resources, or guidance. If you still wish to request a refund, please follow the process outlined in Section 5.
A: After approval, refunds typically take 5-10 business days to appear in your account, depending on your payment method and financial institution.
A: Package purchases may be eligible for partial refunds on a case-by-case basis. Please contact us to discuss your specific situation.
At Financial Mastery Academy, your satisfaction is our priority. We've designed this refund policy to be fair, transparent, and respectful of both your investment and our commitment to providing quality education.
We encourage open communication. If you're experiencing any issues or have concerns about your purchase, please reach out to us before requesting a refund. Many issues can be resolved quickly with the right support.
We continuously improve our courses based on student feedback. Your experience matters to us, and we use refund requests as learning opportunities to enhance our offerings for future students.
This Refund Policy complies with consumer protection laws in South Africa and international jurisdictions where we operate. If there is a conflict between this policy and applicable law, the legal requirements will prevail.
This Refund Policy is part of and should be read in conjunction with our Terms & Conditions and Privacy Policy. In case of any conflict, the specific provisions of this Refund Policy will govern refund-related matters.
Thank you for choosing Financial Mastery Academy for your financial education journey. We're committed to your success and stand behind the quality of our programs with this comprehensive refund policy.